Even if your website is failing, you might not need a new one
New websites are fun, shiny, gorgeous and replacing your website might seem like the best solution to conversion issues. But starting again from scratch could be unnecessary.
Scrapbook
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E-commerce data breach: what to do when it hits the fan (part 2 – communications)
Your objective is to proactively respond to an evolving situation, informing and reassuring everyone affected. In other words, catch your brand. -
E-commerce data breach: what to do when it hits the fan (part 1 – security interventions)
Your objective is to proactively respond with appropriate security interventions and communications. What’s the first thing you’d do? -
Optimising mobile web navigation (2 recent successes in Conversion Rate Optimisation)
As a strong critic of the hamburger device, I’m pleased to have the opportunity to share results from my latest research that suggest we should abandon it. -
Robust e-commerce: 2 ways to protect your customers from data breaches
There are two elements you have full control over, both of which considerably influence how robust your digital platforms are.