Privacy Notice

Privacy Notice 

(For clients, suppliers and contractors)

Last updated: August 2025

1. Who We Are – Door4 is the data controller for the personal data we collect about you.

Contact Details:

• Company: Door4 Limited
• Address: Burnley Wharf,  Manchester Rd, Burnley,  BB11 1JG
• Email: [email protected]
• Phone:  01282 612 847                    
• Website: door4.com

Data Protection Officer: Please contact our Data Lead at the email address above.

2. What Personal Data We Collect – We collect and process the following personal data:

Information You Provide Directly:

• Name and job title
• Email address and phone number
• Company name and address
• Enquiry details and correspondence
• Marketing preferences
• Event registration information
• Survey responses and feedback

Information We Collect Automatically:

• IP address and general location data
• Browser type and version
• Device information
• Website usage data (pages visited, time spent, clicks)
• Email engagement data (opens, clicks, forwards)
• Cookie and tracking data

Information from Third Parties:

• Publicly available business information
• Data from event organisers (if you attend events we sponsor)
• Social media profile information (if you interact with our social media)

3. How We Use Your Personal Data – We process your personal data for the following purposes:

With Your Consent:

• Sending marketing communications and newsletters
• Contacting you about events and webinars
• Processing survey responses

For Our Legitimate Interests:

• Responding to your enquiries and providing customer support
• Improving our website and services
• Analysing website usage and customer behaviour
• Developing new products and services
• Protecting against fraud and security threats

To Fulfil a Contract:

• Providing services you have requested
• Processing payments and invoicing
• Managing your account

To Comply with Legal Obligations:

• Maintaining records for tax and accounting purposes
• Responding to legal requests
• Ensuring regulatory compliance

4. Use of Artificial Intelligence

We may use AI and automated processing for:

• Analysing customer data to personalise content and recommendations
• Chatbots for initial customer service interactions
• Email marketing optimisation and personalisation
• Website analytics and user experience improvements

Your Rights: You have the right to object to automated decision-making that significantly affects you. No solely automated decisions are made about you that would have legal or similarly significant effects.

5. How We Share Your Personal Data – We may share your personal data with:

Service Providers:

• Email marketing platforms (e.g., Mailchimp, HubSpot)
• Website analytics providers (e.g., Google Analytics)
• Customer relationship management systems
• Cloud storage providers
• IT support and security services

Legal Requirements:

• Regulatory authorities when required by law
• Law enforcement agencies
• Courts and legal advisors

Business Transfers:

• In the event of a merger, acquisition, or sale of business assets

Third-Party Safeguards: All third parties are required to protect your data and use it only for the purposes we specify.

6. International Data Transfers – Some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK Government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

7. How Long We Keep Your Data – We retain your personal data for the following periods:

• Customer data: 7 years after last contact (for legal and accounting purposes)
• Marketing data: Until you unsubscribe or 3 years of inactivity
• Website analytics: 26 months
• Email engagement data: 2 years
• Event registration data: 3 years after the event
• CCTV footage: 30 days (if applicable at events)

8. Your Rights – Under UK GDPR, you have the following rights:

Right of Access – Request copies of your personal data and information about how we process it.

Right to Rectification – Request correction of inaccurate or incomplete personal data.

Right to Erasure – Request deletion of your personal data in certain circumstances.

Right to Restrict Processing – Request that we limit how we use your personal data.

Right to Data Portability – Request your personal data in a structured, commonly used format.

Right to Object – Object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent – Withdraw consent at any time where processing is based on consent.

Rights Related to Automated Decision-Making – Not to be subject to decisions based solely on automated processing.

How to Exercise Your Rights:

• Email: [email protected]
• Post: Door4 Ltd, Burnley Wharf, Manchester Road, Burnley, BB11 1JG
• Response time: Within 30 days

9. Cookies and Tracking – We use cookies and similar technologies to:

• Remember your preferences
• Analyse website traffic
• Personalise content
• Improve user experience

Cookie Types:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how you use our site
• Marketing cookies: Used to deliver relevant advertisements
• Preference cookies: Remember your settings and preferences

Managing Cookies: You can control cookies through your browser settings. For more information, see our Cookie Policy.

10. Data Security – We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection
• Incident response procedures

11. Complaints – If you have concerns about how we handle your personal data, you can:

1. Contact us first: [email protected]
2. Contact the ICO:

• Website: ico.org.uk
  Helpline: 0303 123 1113
  Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

12. Changes to This Notice – We may update this privacy notice from time to time. When we make significant changes, we will notify you by email or through a notice on our website. The “last updated” date at the top of this notice indicates when it was last revised.

13. Contact Us – If you have any questions about this privacy notice or how we handle your personal data, please contact us:

• Email: [email protected]

This privacy notice is designed to comply with UK GDPR requirements. For the most current version, please visit door4.com/privacy-policy