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  2. The customer (experience) is always right!

September 2021

The customer (experience) is always right!

Watch the recording of our September 2021 webinar – The Customer (Experience) Is Always Right.

Our expert guest speakers, Simon Iredale, David Sollberger and Conrad Grimshaw, explore how optimal UX/CX leads to positive commercial outcomes. Each speaker with unique angles on ensuring maximum beneficial outcomes from digital productions.

Door4 Decoding Digital event. The customer (experience) is always right
Watch
  • Conrad Grimshaw
    Optimisation Consultant, Door4
    Essential steps to successful A/B Testing

    Conrad is a digital whiz focusing on research, user experience and experimentation. He’s held roles in the UK, Australia and New Zealand and is currently leading conversion rate optimisation at Door4. Committed to continuous improvement and optimal processes, Conrad is currently redesigning his fridge layout and has just bought a game changing item, a V-shaped pillow. Conrad likes seeing things, strumming guitars and sipping craft beverages.

  • David Sollberger
    David Sollberger
    Conversion Optimisation Specialist
    Set for success. Strategies from the UX optimisation playbook.

    David has spent over 15 years helping major eCommerce brands translate customer needs into effective digital experiences. A champion for building better UX and experimentation practices, when not burying his head in analytics or sketching an award-winning website or two, he might be found camping and swimming out near his home in the Yorkshire Dales.

  • Simon Iredale
    Simon Iredale
    Head of Brand and Digital
    The Subtle Art of Giving a F**k

    Since leaving London in 2003 after working on first websites and campaigns for brands such as EasyJet, TESCO, Virgin Music, Worldpay, Hilton and the V&A, Simon founded one of the leading digital agencies in the North West. Simon exited the business last year to concentrate on his other ventures, including the Interactive division of Motionlab that has over 17 Million game downloads, as head of the brand and digital at the 3rd largest ISP in Africa, a global safety app for women and a manufacturing brand in Lancashire. He also enjoys public speaking and helping entrepreneurs find the best pathway they can to succeed.